The Fan Gear Guy
Shipping Policy
Everything you need to know about production timelines, shipping rates, order tracking, and what happens if something goes wrong.
Last updated: July 2026
Production Time
Standard Production
All custom orders — screen printing, embroidery, DTF printing, and custom patches — require 5–7 business days of production time before shipment. Production begins only after your artwork has been approved and payment is confirmed.
Rush Production
Need it faster? Rush production (3–5 business days) is available on select services for an additional fee. Contact us before placing your order to confirm rush availability for your specific job.
Blank Apparel Orders
Orders for blank (undecorated) apparel typically ship within 1–2 business days, as no production time is required.
Shipping & Delivery
Domestic Shipping (US Only)
We currently ship to all 50 US states. We do not offer international shipping at this time. Shipping rates are calculated at checkout based on order weight, dimensions, and destination.
Estimated Delivery
Once your order ships, standard delivery takes 2–3 business days via UPS or USPS. Total estimated time from order placement to delivery is 7–10 business days for standard production orders.
Shipping Carriers
We ship via UPS and USPS. Carrier selection is based on package size, weight, and destination. Expedited shipping options (2-day, overnight) are available at checkout for an additional cost.
Order Tracking
Tracking Notifications
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.
Track in Your Account
If you have an account with us, you can also view your order status and tracking information at any time by logging in and visiting your Order History.
Damaged or Lost Orders
Damaged Items
If your order arrives damaged, please contact us within 5 business days of delivery. Include your order number and photos of the damaged items and packaging. We will work quickly to resolve the issue with a replacement or refund.
Lost Packages
If your tracking shows delivered but you have not received your package, please first check with neighbors and your local post office. If the package cannot be located, contact us and we will file a claim with the carrier on your behalf.
Returns & Cancellations
Custom Orders
Because all custom-printed and embroidered items are made to order, we are unable to accept returns or exchanges unless the item is defective or we made an error. Please review your artwork proof carefully before approving production.
Order Cancellations
Cancellations must be requested within 24 hours of placing your order and before artwork approval. Once production has begun, cancellations cannot be accepted. Contact us immediately at [email protected] if you need to cancel.
Blank Apparel Returns
Blank (undecorated) apparel may be returned within 14 days of delivery in original, unworn, unwashed condition with tags attached. Return shipping costs are the responsibility of the customer.
Still have questions?
Our team is happy to help with any shipping questions before or after your order.
You can also visit our FAQ page or check Turnaround Times for more details.